As I wrote in previous article, I inadvertently dropped the iPhone 15 and the front panel was cracked, so I decided to go repair it.
If you get face-to-face support at an Apple retail store for repairs, you’ll have to go to the Genius Bar. There are several other repair methods, such as an authorized service provider, but this time I decided to use the Genius Bar.
To use the Genius Bar, you need to bring the device you want to repair, such as an iPhone, to the site, but if you make a reservation in advance, you will not have to wait in line after arriving at the store. Convenient.
In this article, I made a reservation for visiting the store from the website, so I will explain the procedure.
Genius Bar booking procedure
Visit website
To use the Genius Bar, first, go to Apple’s site and go to the support page.
You may search by entering a keyword such as “Apple repair” as a search keyword such as Google.
Entrance image of Apple’s support page. It may not be displayed depending on the access method or transition route, but there is no need to rush.
Apple
Transition screen image to hardware support request. As you can see on the screen, there are other access destinations such as Apple’s authorized service provider besides Genius Bar. If you don’t have a Genius Bar nearby or it’s crowded, you’ll want to take advantage of these destinations as well. .. It may not be displayed depending on the access method or transition route.
Apple
Oops!! Japanese page…
I can’t read Japanese well…
Don’t worry. Scroll below.
I can find language toggle. Hard to find… On purpose …?
Touch the button of [Select the device].
Select the device that needs support
Select a device. This time, to repair the iPhone 15, select the iPhone tile in the center of the screen.
Select the type of device you need support for. This time it’s an iPhone, but you can also choose a device such as an iPad or Mac.
Apple
Select a topic that needs support
This time, select the relevant item to repair cracks on the front panel (screen).
Select the topic you want to receive support for. This time we will be repairing the front panel, so select “Repairs and Physical Damage” on the left.
Apple
Select more detailed symptoms
Detailed hearing items have finally appeared.
Let’s select the item “The screen is cracked” (the item on the upper left).
Select more detailed symptoms for areas that need repair due to physical damage.
Apple
Touch the Continue button.
Select the type of support you want to receive
This time, I wanted to send the iPhone 15 for repair after receiving face-to-face support at the Genius Bar in the Apple Store in Ginza, so I chose “Bring-in repair” on the upper left.
Select the type of options you want to receive. If you bring the device to the store and wish to have it repaired, select “Schedule a Repair” in the left.
Apple
You need to sign in with your Apple ID
If you select “Schedule a Repair”, the screen for entering your Apple ID will be displayed automatically. If you want to continue booking, use your Apple ID and password to log in.
You’ll need to sign in with your Apple ID to book a visit to the Genius Bar on the website.
Apple
What if I forget my password?
Below the Apple ID entry field, there is a link that says “Forgotten your password?”, Click here. You can reset the password, etc.
Search for the nearest store
When you sign in with your Apple ID, you’ll automatically be switched to a screen for Two-factor authentication. And you’ll recieve confirmation code soon.
Enter the code to the screen.
After entering the code, you’ll see below message. Touch the Trust button.
When you sign in with your Apple ID, your own devices are displayed on the screen. Select a device to repair.
When you select a device, you’ll automatically be taken to a search screen for stores that carry out repairs.
When you search, the store will be displayed on the map
When you search, you will see a list of nearby stores (although it is within a reasonable range), and pins are also mapped on the map.
Choose a store that is convenient for you.
A list of supportable stores near the searched place name is displayed, and at the same time, it is also pinned on the map.
Apple
Finally select the time
When you select a store, a screen for selecting the visit time is displayed in a pop-up.
If you select a convenient time from these, all reservation work will be completed.
Finally, select the visit time from the options. The screen is where I selected the Apple Store in Ginza. As for the visit time, it seems that frames are prepared in increments of 10 to 15 minutes. You can choose a date a little later, so choose a date and time that suits you best.
Apple
booking is done
If you select the visit time, the reservation will be completed as it is.
Apple’s carry-on repair reservation has been completed. You can see that the items selected on the screen so far are reflected on the screen as they are.
Apple
Cancellation is also possible
You can cancel when you are really busy.
If you select the cancel button on the screen, the cancellation will be completed.
It is also possible to cancel what was reserved for visiting the store. If you have something that you can’t remove, you should use it.
Apple
Where is the nearest Genius Bar?
Now, let’s actually find the nearest Genius Bar.
Summary
Reserving a visit to the Genius Bar on the Web is designed to be easy, with many selectable screens.
The only thing that could get caught in the middle is entering your Apple ID and password. (If you usually use your Apple ID, you can easily break through.)
If you can’t remember it, and you can’t reset or recover your password, give up your reservation and go directly to the store.
I’ll also paste the link from Apple’s site just in case.